Method for providing support services using consumer selected specialist and specialist ratings
US8874636B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jan 3, 2012 |
| Grant date | Oct 28, 2014 |
| Priority date | — |
| Expiry date | Jul 19, 2032 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/523
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A service center receives a request from a remote device for a live support session of a product supported by the service center, where the service center provides support services for a plurality of products on behalf of a plurality of product providers. In response to the request, the service center determines one or more preferred agents that are known to a user of the remote device and transmits information representing the preferred agents to the remote device to allow the user to select one of the preferred agents for the live support session. In response to a user selection of an agent, a communications session is established between the user and the selected agent to enable the selected agent to provide live support.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.