Routing work to resources in a web-based social network
US8949326B1 · kind B1 · utility
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21Claims
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Key dates
| Filing date | Dec 21, 2007 |
| Grant date | Feb 3, 2015 |
| Priority date | — |
| Expiry date | Apr 10, 2033 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/655
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
An exemplary method for routing work to resources in a web-based social network comprises determining a type of work in a work request from a service, determining at least one relevant capability for servicing the work request based on the type of work, determining, from a plurality of social networks, at least one resource in a social network having the relevant capability, and enabling the service to route work related to the work request to the at least one resource.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.