System and method for processing agent interactions
US8971517B2 · kind B2 · utility
3Cited by
10References
20Claims
0Family size
Assignee
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Key dates
| Filing date | Sep 10, 2010 |
| Grant date | Mar 3, 2015 |
| Priority date | — |
| Expiry date | Aug 12, 2031 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/5175
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
Embodiments are disclosed herein for processing agent interactions. In a particular embodiment, a method provides receiving interaction data describing states and transitions between states within interaction sessions. The method further provides identifying business processes based on the interaction data and identifying instances of the business processes. The method further provides storing the instances and generating a model from the instances.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.