Patent · US Active

System and method for automated voice quality testing

US9031221B2 · kind B2 · utility

2Cited by

5References

2Claims

0Family size

Assignee

Cyara Solutions Pty Ltd · AU

Inventors

Alok Kulkarni · Melbourne, AU
Geoff Willshire · Brisbane, AU

Key dates

Filing date	Dec 25, 2013
Grant date	May 12, 2015
Priority date	—
Expiry date	Feb 5, 2034

Classification

Technology area (CPC H)Electricity
CPC primaryH04R5/027
WIPO fieldTelecommunications
WIPO sectorElectrical engineering

Abstract

A system for automated audio quality testing, having various endpoint emulators, call engines, audio generator devices, and head and torso simulator devices. The call engine utilizes reference audio samples to simulate customer interactions with a contact center. The endpoint manager utilizes reference audio samples to simulate contact center agents' interactions with customers.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.