Patent · US Active

System and method for contact information integration with search results

US9094516B2 · kind B2 · utility

5Cited by
0References
7Claims
0Family size

Assignee

Inventor

Key dates

Filing dateFeb 12, 2014
Grant dateJul 28, 2015
Priority date—
Expiry dateFeb 12, 2034

Classification

  • Technology area (CPC H)Electricity
  • CPC primaryH04M3/5238
  • WIPO fieldTelecommunications
  • WIPO sectorElectrical engineering

Abstract

A system for providing integrated contact information with search results, comprising a plurality of contact centers, each comprising at least a plurality of contact agents; a callback cloud, comprising at least a plurality of contact agents; a queue manager, comprising at least a software components operating and stored on a computing device; wherein the contact agents receive and respond to customer interactions; further wherein the queue manager monitors contact agent availability; further wherein the queue manager receives interaction requests; and further wherein the queue manager provides queue information to interaction requestors.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.