Agent and customer avatar presentation in a contact center virtual reality environment
US9105013B2 · kind B2 · utility
24Cited by
5References
23Claims
0Family size
Assignee
Inventor
Key dates
| Filing date | May 15, 2012 |
| Grant date | Aug 11, 2015 |
| Priority date | — |
| Expiry date | Aug 24, 2033 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06T19/006
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
A system and method are provided. A virtual reality environment rendering module provides a virtual reality environment representative of one or more of a contact center, a predictive dialer, and a media collaboration session. The virtual reality environment includes avatars representative of resources and entities to be serviced by the resources. Characteristic(s) of the avatars are selected based on collected information of various types.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.