Communication aggregation
US9106724B1 · kind B1 · utility
14Cited by
1References
14Claims
0Family size
Assignee
Inventor
Key dates
| Filing date | Dec 30, 2014 |
| Grant date | Aug 11, 2015 |
| Priority date | — |
| Expiry date | Dec 30, 2034 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M7/0042
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A text communication aggregator stores text communications between patrons and a contact handling system. The communications each include a tag identifying senders of the text communications. The aggregator further provides the stored text communications as threaded conversations. Each of the threaded conversations include text communications between a particular patron and the contact handling system, and each of the threaded conversations is associated with the particular patron. The aggregator further provides identifiers that identify threaded conversations having at least one new text communication from the patrons.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.