Apparatus and method for predicting customer behavior
US9129290B2 · kind B2 · utility
33Cited by
42References
20Claims
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Key dates
| Filing date | Feb 24, 2009 |
| Grant date | Sep 8, 2015 |
| Priority date | — |
| Expiry date | Feb 19, 2033 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q30/0202
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
A predictive model generator that enhances customer experience, reduces the cost of servicing a customer, and prevents customer attrition by predicting the appropriate interaction channel through analysis of different types of data and filtering of irrelevant data. The model includes a customer interaction data engine for transforming data into a proper format for storage, data warehouse for receiving data from a variety of sources, and a predictive engine for analyzing the data and building models.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.