Patent assignee · US · COMPANY

24/7 CUSTOMER, INC.

51Patents
50Active
51Granted
55Portfolio score

Filing activity: Feb 22, 2006 → Apr 7, 2017 · 3 expiring within 5 years

Most-cited patents

PatentTitleAreaCited byStatus
US7761321B2 System and method for customer requests and contact management Physics 47 Active
US9092801B2 Customer journey prediction and resolution Electricity 37 Active
US9129290B2 Apparatus and method for predicting customer behavior Physics 33 Active
US8396741B2 Mining interactions to manage customer experience throughout a customer service lifecycle Physics 32 Active
US9077804B2 Interaction management Electricity 27 Active
US9519903B2 Method and apparatus for proactive notifications based on the location of a user Electricity 26 Active
US9652797B2 Intent prediction based recommendation system using data combined from multiple channels Physics 26 Active
US9124694B2 Method and apparatus for intent prediction and proactive service offering Electricity 24 Active
US9536269B2 Method and apparatus for analyzing and applying data related to customer interactions with social media Physics 22 Active
US8565411B2 Method and apparatus for optimizing customer service across multiple channels Electricity 20 Active
US9519936B2 Method and apparatus for analyzing and applying data related to customer interactions with social media Physics 19 Active
US9661067B2 Systems and methods for facilitating dialogue mining Electricity 18 Active
US7996251B2 System and method for customer requests and contact management Electricity 17 Active
US9483768B2 Methods and apparatuses for modeling customer interaction experiences Physics 15 Active
US9105268B2 Method and apparatus for predicting intent in IVR using natural language queries Electricity 13 Active
US9626629B2 Categorization of user interactions into predefined hierarchical categories Physics 13 Active
US9742912B2 Method and apparatus for predicting intent in IVR using natural language queries Electricity 12 Active
US9883026B2 Method and apparatus for facilitating speech application testing Electricity 10 Active
US9460237B2 Predictive 411 Physics 10 Active
US9275342B2 Method and apparatus for intent modeling and prediction Physics 10 Active
US9894207B2 Stage-wise analysis of text-based interactions Electricity 10 Active
US8737599B2 Interaction management Electricity 9 Active
US9058362B2 Method and apparatus for predictive enrichment of search in an enterprise Physics 9 Active
US9661088B2 Method and apparatus for determining user browsing behavior Electricity 9 Active
US9712671B2 Method and apparatus for intent prediction and proactive service offering Electricity 9 Active

Source: USPTO / EPO open patent data. Counts and citation impact are objective bibliographic measures.