System and method for automated chat testing
US9137184B2 · kind B2 · utility
3Cited by
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2Claims
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Key dates
| Filing date | Dec 27, 2013 |
| Grant date | Sep 15, 2015 |
| Priority date | — |
| Expiry date | Dec 27, 2033 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L41/5093
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A system for flexible and scalable automated end-to-end chat-based contact center testing, having a test case management platform, a chat cruncher, a contact center manager, a chat classifier, a desktop automation engine, and headless browser-based virtual agents and customers. The test case management platform allows a user to configure operation of the system. The chat cruncher operates a plurality of virtual customers. The contact center manager operates a plurality of virtual agents to participate in chat session with virtual customers.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.