Visual translation for an IVR system
US9160847B2 · kind B2 · utility
Inventors
Key dates
| Filing date | Jun 18, 2014 |
| Grant date | Oct 13, 2015 |
| Priority date | — |
| Expiry date | Jun 18, 2034 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/254
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
The invention is a method of creating a dialstring for use with mobile smartphones and other computer-enabled telephones. A software app designed to implement the method recognizes input from the user that identifies an organization to be called, and accesses a stored representation of a corresponding IVR phone tree. The app then presents a graphical representation of all or part of the phone tree on the display of the telephone in a language that is different than the language used in the phone tree. The user can then respond by providing selective inputs that cause the app to synthesize all or part of the dialstring needed to navigate the phone tree to the desired destination. Once a dialing option has been synthesized to the user's satisfaction, the user may provide additional input that the system interprets as an instruction to open a phone call and dial the synthesized number.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.