Multiple authentication mechanisms for accessing service center supporting a variety of products
US9225716B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Sep 30, 2013 |
| Grant date | Dec 29, 2015 |
| Priority date | — |
| Expiry date | Sep 30, 2033 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L2209/56
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
According to one embodiment, a login page is displayed on a mobile device for logging onto a support center. In response to selecting a first login option, the user is requested to speak a predetermined phrase to a microphone of the mobile device and a first voice stream is captured using a voice recorder of the mobile device. The first voice stream is transmitted to the support center for authentication based on the voice. In response to selecting a second login option, a password is obtained and is transmitted to the support center to for authentication based on the password. Upon having been successfully authenticated by the support center based on at least one of the first and second login options, a communication session is established with a support agent of the support center for support services of a product associated with the user.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.