Patent · US Active

System and method for self-service callback modification

US9241067B2 · kind B2 · utility

3Cited by
3References
8Claims
0Family size

Assignee

Inventor

Key dates

Filing dateJan 15, 2013
Grant dateJan 19, 2016
Priority date—
Expiry dateJun 9, 2033

Classification

  • Technology area (CPC H)Electricity
  • CPC primaryH04M3/5231
  • WIPO fieldTelecommunications
  • WIPO sectorElectrical engineering

Abstract

A system and method are presented for self-service callback modification. A user may request a callback. A unique confirmation identifier may be issued which may be used by the system to look up the callback record. A user may modify their callback request at any time during the callback process to receive their callback at a requested point in time, change the address to which the callback is addressed, alter the media through which the callback is placed, etc. Modification may occur in real time. Confirmation may be sent to the user after modification.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.