Automatic generation of actionable recommendations from problem reports
US9250993B2 · kind B2 · utility
12Cited by
9References
20Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Apr 30, 2013 |
| Grant date | Feb 2, 2016 |
| Priority date | — |
| Expiry date | Jun 21, 2033 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F16/285
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Methods and arrangements for handling information technology tickets. A plurality of information technology tickets are received. The tickets are clustered into categories, and a problem area is identified with respect to at least one of the categories. At least one recommendation is automatically generated for addressing the problem area. Other variants and embodiments are broadly contemplated herein.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.