Configuring a virtual reality environment in a contact center
US9251504B2 · kind B2 · utility
26Cited by
5References
22Claims
0Family size
Assignee
Inventor
Key dates
| Filing date | May 15, 2012 |
| Grant date | Feb 2, 2016 |
| Priority date | — |
| Expiry date | Sep 26, 2033 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06T19/006
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
A system and method are provided. A virtual reality environment rendering module provides a virtual reality environment representative of one or more of a contact center, a predictive dialer, and a media collaboration session. The virtual reality environment is configured based on collected information of various types.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.