Method and apparatus for intent modeling and prediction
US9275342B2 · kind B2 · utility
10Cited by
1References
18Claims
0Family size
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Key dates
| Filing date | Mar 28, 2013 |
| Grant date | Mar 1, 2016 |
| Priority date | — |
| Expiry date | Jan 10, 2034 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06N5/00
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
A method and apparatus enables identification of customer characteristics and behavior, and predicts the customer's intent. Such prediction can be used to adopt various business strategies to increase the chances of conversion of customer interaction to a sale, and thereby can increase revenue, and/or enhance the customer's experience.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.