QR data proxy and protocol gateway
US9280541B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jan 8, 2013 |
| Grant date | Mar 8, 2016 |
| Priority date | — |
| Expiry date | Dec 21, 2033 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L67/63
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A quick response (QR) proxy and protocol gateway for interfacing with a carrier network, a QR-equipped device, and a contact center and contact center database is disclosed. A data link is connected to a carrier network to receive QR codes and other data. Additional data links are connected to a contact center database and a QR-equipped device to obtain information used in determining routing and tagging instructions. A user interface is connected to the gateway to accept configurable conditions for determining routing instructions. There is a text conversion function and speech conversion function for each target enterprise contact center. Synchronization between stored user preferences to automated or semi-automated customer service routes is provided by a consumer preference template system.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.