FIVE9, INC.
🏢 View company profile →13Patents
13Active
13Granted
49Portfolio score
Filing activity: Apr 26, 2010 → Mar 28, 2022 · 1 expiring within 5 years
Most-cited patents
| Patent | Title | Area | Cited by | Status |
|---|---|---|---|---|
| US8411844B1 | Method for controlling abandonment rate in outbound campaigns | Electricity | 26 | Active |
| US8345856B1 | Method for estimation impact of calls in dialer for predictive dialing | Electricity | 22 | Active |
| US9118763B1 | Real time feedback proxy | Physics | 20 | Active |
| US8755372B2 | Secure customer service proxy portal | Electricity | 10 | Active |
| US11228681B1 | Systems for summarizing contact center calls and methods of using same | Electricity | 9 | Active |
| US8699699B1 | System and methods for outbound dialing in multi-campaign and blended environment of virtual contact center | Electricity | 9 | Active |
| US8693671B2 | Network predictive customer service queue management | Electricity | 4 | Active |
| US8582752B1 | System and method for optimal outbound dialing in virtual contact center | Electricity | 3 | Active |
| US9280541B2 | QR data proxy and protocol gateway | Electricity | 1 | Active |
| US12347418B2 | Systems and methods for training natural language processing models in a contact center | Physics | 0 | Active |
| US11172069B2 | Systems and methods for utilizing HTTP for telephony trunking between a provider and a consumer | Electricity | 0 | Active |
| US8948373B2 | System and methods for outbound dialing in multi-campaign and blended environment of virtual contact center | Electricity | 0 | Active |
| US10664868B2 | Systems and methods for providing personalized proactive interaction | Electricity | 0 | Active |
Source: USPTO / EPO open patent data. Counts and citation impact are objective bibliographic measures.