System and method for keyword-based notification and delivery of content
US9300718B2 · kind B2 · utility
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31Claims
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Key dates
| Filing date | Apr 9, 2013 |
| Grant date | Mar 29, 2016 |
| Priority date | — |
| Expiry date | Jan 24, 2034 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/2038
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
System and method to provide keyword-based notification and content, the method including: monitoring a communication interface, the communication interface configured to transport a communication between an agent and a customer; recognizing, by use of a processor, a candidate keyword in the communication; retrieving, from a non-volatile data storage, an information related to the keyword; and presenting to one of the agent and the customer the information related to the keyword.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.