Personality analysis of mono-recording system and methods
US9300801B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Jan 30, 2015 |
| Grant date | Mar 29, 2016 |
| Priority date | — |
| Expiry date | Jan 30, 2035 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2201/40
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
The methods, apparatus, and systems described herein analyze customer-agent communications to determine personality of a customer. The methods include recording a mono recording of a communication between an agent and a customer, separately recording the agent voice data in an agent recording, subtracting agent voice data from the mono recording using the agent recording to provide a separated recording including only customer voice data, converting at least the customer voice data to text, and determining a personality type of the customer by applying one or more computer-implemented linguistic algorithms to the text of the customer voice data.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.