Input, display and monitoring of contact center operation in a virtual reality environment
US9349118B2 · kind B2 · utility
Assignee
Inventor
Key dates
| Filing date | May 15, 2012 |
| Grant date | May 24, 2016 |
| Priority date | — |
| Expiry date | Nov 4, 2033 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06T19/006
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
A system and method are provided. A virtual reality environment rendering module provides a virtual reality environment representative of one or more of a contact center, a predictive dialer, and a media collaboration session. The virtual reality environment includes monitored virtual objects associated with a plurality of monitored entities and a monitor virtual object associated with a human monitor. The monitored object moves relative to a coordinate system defining the virtual reality environment. In response to detection of a trigger event, an information manager provides, to the human monitor, information associated with a selected monitored entity corresponding to a selected monitored virtual object.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.