Associating user accounts with source identifiers
US9384270B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Jun 12, 2013 |
| Grant date | Jul 5, 2016 |
| Priority date | — |
| Expiry date | Sep 5, 2033 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F16/20
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
This disclosure describes a system for associating user accounts with source identifiers included in communication requests received from users of those user accounts and using that information to later identify potential user accounts. For example, when a user contacts a support network, such as a call center, the source identifier (e.g., telephone number) may be identified. Once the user initiating the communication request is verified and the corresponding user account identified, the source identifier may be associated with the identified user account. By establishing and storing a relationship between the source identifier and the verified user account, if the user later again initiates a communication request that includes the same source identifier, that user's user account may be quickly identified to the agent, thereby simplifying verification.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.