Identifying recorded call data segments of interest
US9386137B1 · kind B1 · utility
0Cited by
3References
20Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Feb 16, 2015 |
| Grant date | Jul 5, 2016 |
| Priority date | — |
| Expiry date | Feb 16, 2035 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/559
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A method and apparatus of processing a voice call are disclosed. One example method of operation may include recording at least a portion of a voice call, and storing the portion of the voice call in memory. The method may also include processing the portion of the voice call to identify at least one segment of interest, and forwarding the at least one segment of interest to a new call party responsive to a call transfer action.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.