Flow designer for contact centers
US9392112B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | May 27, 2015 |
| Grant date | Jul 12, 2016 |
| Priority date | — |
| Expiry date | May 27, 2035 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/523
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
In a system for managing an interaction flow for a contact center, the system includes: a processor; and a memory coupled to the processor, wherein the memory has stored thereon, instructions that, when executed by the processor, cause the processor to: display on a graphical display, an interaction flow canvas and an interaction block selection tool; receive a user input to add a first interaction block to the interaction flow canvas; generate a first interaction instruction corresponding to the first interaction block; and receive a user input to add a second interaction block to the interaction flow canvas, wherein the first interaction instruction comprises an instruction for proceeding to the second interaction block after a criterion of the first interaction block is satisfied.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.