System and method for automated chat testing
US9392113B2 · kind B2 · utility
2Cited by
1References
4Claims
0Family size
Assignee
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Key dates
| Filing date | Sep 14, 2015 |
| Grant date | Jul 12, 2016 |
| Priority date | — |
| Expiry date | Sep 14, 2035 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L41/5093
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A system for flexible and scalable automated chat-based contact center testing, comprising a test case management platform, “chat cruncher”, contact center manager, chat classifier, and desktop automation engine, and method for using such a system for automated testing of a contact center's chat-based interactions environment and reporting of test results.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.