Cross-lingual seeding of sentiment
US9438732B2 · kind B2 · utility
4Cited by
14References
20Claims
0Family size
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Key dates
| Filing date | Sep 9, 2013 |
| Grant date | Sep 6, 2016 |
| Priority date | — |
| Expiry date | Jun 17, 2034 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/551
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A contact center system can receive messages from social media sites or centers. The messages may be in a foreign language. The system can review messages by identifying content in the social media messages with negative/positive sentiment and then identify a seed term in the messages. A seed term can be a word in another language, different from the message body. The seed term is then used to find one or more other words, in the foreign language, that are correlated with the seed term. The identification of the found words in other messages can then be used to determine sentiment in the foreign language.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.