Social media provocateur detection and mitigation
US9451085B2 · kind B2 · utility
11Cited by
0References
20Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Oct 7, 2013 |
| Grant date | Sep 20, 2016 |
| Priority date | — |
| Expiry date | Jun 8, 2034 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/551
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A contact center system can receive messages from social media sites or centers. The messages may include derogatory or nefarious content. The system can review messages to identify the message as nefarious and identify the poster as a social media provocateur. The system may then automatically respond to the nefarious content. Further, the system may prevent future nefarious conduct by the identified social media provocateur by executing one or more automated procedures.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.