Methods and systems for multiple channel authentication
US9479491B1 · kind B1 · utility
26Cited by
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21Claims
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Key dates
| Filing date | Sep 6, 2013 |
| Grant date | Oct 25, 2016 |
| Priority date | — |
| Expiry date | Apr 6, 2034 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04W76/10
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
Methods and systems for multiple channel authentication are described. In one embodiment, a request for a combined voice and data call is initiated from within a mobile application. The request may include authentication information and contextual information relating to a current exchange between the mobile application and an organization. The user may be authenticated with the authentication information and the combined voice and data call may be routed to a representative based on the contextual information to continue the exchange.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.