Identification of non-compliant interactions
US9503579B2 · kind B2 · utility
14Cited by
1References
18Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Jan 17, 2014 |
| Grant date | Nov 22, 2016 |
| Priority date | — |
| Expiry date | Jan 17, 2034 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/556
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A method of evaluating scripts in an interpersonal communication includes monitoring a customer service interaction. At least one portion of a script is identified. At least one script requirement is determined. A determination is made whether the at least one portion of the script meets the at least one script requirement. An alert is generated indicative of a non-compliant script.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.