Managing, directing, and queuing communication events using near-field communications
US9516168B2 · kind B2 · utility
Assignee
Inventor
Key dates
| Filing date | Oct 19, 2012 |
| Grant date | Dec 6, 2016 |
| Priority date | — |
| Expiry date | Jul 8, 2035 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04W4/80
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
Embodiments of a system and method are disclosed for initiating a call-back sequence using NFC technology. Embodiments include capturing an image using an NFC reader determining an identification of active queues, displaying an indication of the active queues on a display screen using a session queuing component, obtaining a user selection of a queue as a selected queue using the session queuing component, sending a request to a communication system in a data format for an expected wait time associated with the selected queue, receiving the expected wait time from the communication system, and sending a confirmation to the communication system in a data format for a call-back.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.