Method and apparatus for analyzing and applying data related to customer interactions with social media

US9519936B2 · kind B2 · utility

Assignee

• 24/7 CUSTOMER, INC. · US

Inventors

• Ravi Vijayaraghavan · Bengaluru, IN
• Ravi Garikipati · Bengaluru, IN
• Andrew Chang · Palo Alto, US
• Pallipuram V. Kannan · Los Gatos, US

Key dates

• Filing date: May 1, 2012
• Grant date: Dec 13, 2016
• Expiry date: Aug 22, 2033

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q30/02
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

Embodiments of the invention provide techniques that quantize community interactions with social media to understand and influence consumer experiences.