System and method for enhanced customer experience workflow
US9582779B1 · kind B1 · utility
Assignee
Inventor
Key dates
| Filing date | Sep 18, 2016 |
| Grant date | Feb 28, 2017 |
| Priority date | — |
| Expiry date | Sep 18, 2036 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q10/0633
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
A system for enhanced customer experience workflows, comprising a workflow integration server configured to receive at least a plurality of customer interaction information, and configured to produce at least a plurality of interaction workflow events based at least in part on at least a portion of the customer interaction information, and configured to transmit at least a portion of the interaction workflow events via a network; wherein at least a portion of the customer interaction information is received from a customer interaction system, and at least a portion of the interaction workflow events are produced automatically, and at least a portion of the customer interaction information is received while an interaction is in progress, and at least a portion of the workflow events are produced and transmitted while the interaction is in progress.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.