System and method for providing customer service help
US9672549B2 · kind B2 · utility
Assignee
Inventor
Key dates
| Filing date | Feb 8, 2016 |
| Grant date | Jun 6, 2017 |
| Priority date | — |
| Expiry date | Feb 8, 2036 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04W4/80
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
Systems, methods, and computer-readable storage media for providing customer service help. The system first receives, from a user device, contact information associated with the user device, wherein the contact information is received via a customer service terminal having a user interface configured to wirelessly receive data from the user device when the user device is within a distance of the customer service terminal. In response to receiving the contact information, the system then identifies a customer service representative associated with the customer service terminal. The system then sends the contact information to a remote device associated with the customer service representative. The customer service representative can then initiate a customer service communication between the user device and the remote device in order to provide customer service help to the user associated with the user device.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.