Identifying recorded call data segments of interest
US9680991B1 · kind B1 · utility
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20Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Aug 9, 2016 |
| Grant date | Jun 13, 2017 |
| Priority date | — |
| Expiry date | Aug 9, 2036 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/563
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A method and apparatus of processing a voice call are disclosed. One example method of operation may include recording at least a portion of a conference call and storing the portion of the conference call in memory. The method may also include processing the portion of the conference call to identify at least one segment of interest and adding the at least one segment of interest to an existing work order associated with a third party application. The method may further provide forwarding the at least one segment of interest to a third party computing device.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.