Method for selecting interactive voice response modes using human voice detection analysis
US9721565B2 · kind B2 · utility
4Cited by
6References
18Claims
0Family size
Assignee
Inventor
Key dates
| Filing date | Jul 30, 2014 |
| Grant date | Aug 1, 2017 |
| Priority date | — |
| Expiry date | Sep 12, 2034 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/4936
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
In an interactive voice response system, a method is provided for selective enhancement of voice recognition capability during an interaction. The method includes the acts (a) taking a call and prompting for a voice response from the caller, (b) failing to recognize the response, (c) executing a routine to detect and isolate the captured word or phrase in the response, and (d) attempting to recognize the response a second time.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.