Providing data messaging support by intercepting and processing received short message service (SMS) messages at a customer support service
US9813363B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Oct 21, 2013 |
| Grant date | Nov 7, 2017 |
| Priority date | — |
| Expiry date | Apr 13, 2034 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L51/02
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A message receiving, intercepting and processing method and corresponding application and device may provide receiving a message at a message processing server, pre-processing the message to determine a particular contextual classification associated with a word included in the message and assigning the message to a predefined message bucket that has a number of automated responses. The method may also include identifying an automated response to the message that includes contextual information that is based on the parsed word from the message and processing the message to determine whether to generate the automated response and transmit the automated response to an end user device based on a confidence score.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.