Pinning in an interactive media/voice response system
US9900438B1 · kind B1 · utility
9Cited by
6References
20Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Sep 29, 2016 |
| Grant date | Feb 20, 2018 |
| Priority date | — |
| Expiry date | Sep 29, 2036 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/256
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A system and method for providing an interactive media response menu in an interactive media response (IMR) system is described. The system provides an end user with an IMR menu. The end user has the option to pin particular menu options throughout the IMR menu. During subsequent interactions with the IMR system, the end user can access a menu of his or her pinned menu options. The end user can select one of the pinned menu options and the IMR system will present that menu option to the end user.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.