Utilizing spare processing capacity to analyze a call center interaction
USRE41534E1 · kind E1 · reissue
13Cited by
121References
28Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Aug 24, 2006 |
| Grant date | Aug 17, 2010 |
| Priority date | — |
| Expiry date | Aug 24, 2026 |
Classification
- Technology area (CPC —)General
Abstract
A signal monitoring apparatus and method involving devices for monitoring signals representing communications traffic, devices for identifying at least one predetermined parameter by analyzing the context of the at least one monitoring signal, a device for recording the occurrence of the identified parameter, a device for identifying the traffic stream associated with the identified parameter, a device for analyzing the recorded data relating to the occurrence, and a device, responsive to the analysis of the recorded data, for controlling the handling of communications traffic within the apparatus.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.