Secure customer service proxy portal
US8755372B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Apr 26, 2010 |
| Grant date | Jun 17, 2014 |
| Priority date | — |
| Expiry date | Jan 26, 2031 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/655
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A portal system for secure, aggregated and centralized management and access of disparate customer service and social networking environments is disclosed. A user interface provides multiple, parameter-based automated service scripts, each configured to utilize customer information. The scripts link to vendor-specific, scenario-specific, and social networking-specific interfaces that have common user interface elements. Shared and dedicated reverse automation gateways are configured to emulate the step-by-step self-service aspects of web sites and interactive voice response systems. The portal system eliminates or reduces inbound toll-free telephone charges for vendor contact centers and additionally links the same to social networking systems.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.