Edwin Kenneth Margulies
12Patents
10h-index
13Co-inventors
69Inventor score
Filing activity: Oct 31, 1989 → Jun 3, 2019
Most-cited inventions
| Patent | Title | Area | Cited by | Status |
|---|---|---|---|---|
| US7962644B1 | Systems and methods for handling a plurality of communications | Electricity | 268 | Active |
| US6697858B1 | Call center | Electricity | 245 | Expired |
| US7039176B2 | Call center administration manager with rules-based routing prioritization | Electricity | 128 | Expired |
| US5046088A | Converter for in-band routing and/or origination information | Electricity | 125 | Expired |
| US8583466B2 | System and method for routing workflow items based on workflow templates in a call center | Physics | 33 | Active |
| US9118763B1 | Real time feedback proxy | Physics | 20 | Active |
| US8346942B2 | Call centers for providing customer services in a telecommunications network | Electricity | 16 | Active |
| US7568038B1 | Call centers for providing customer services in a telecommunications network | Electricity | 15 | Expired |
| US8885812B2 | Dynamic customer satisfaction routing | Electricity | 11 | Active |
| US8755372B2 | Secure customer service proxy portal | Electricity | 10 | Active |
| US11620371B2 | System and method for auto-provisioning AI-based dialog service | Physics | 1 | Active |
| US8549107B2 | Systems and methods for handling a plurality of communications for different companies | Electricity | 1 | Active |
Source: USPTO / EPO open patent data. Inventor disambiguation is heuristic; counts are objective bibliographic measures.