Patent · US Active

Systems and methods for handling a plurality of communications

US7962644B1 · kind B1 · utility

268Cited by

114References

20Claims

0Family size

Assignee

Oracle International Corporation · US

Inventors

Ran Ezerzer · Alcobendas, ES
Ali Aljane · Whistler, CA
Pierre St-Cyr · San Diego, US
Imed Yahmadi · San Diego, US
Eli Ben Borodow · Village of La Jolla, US
Edwin Kenneth Margulies · Morristown, US
Pablo Rodriguez · Gilbert, US

Key dates

Filing date	Aug 28, 2002
Grant date	Jun 14, 2011
Priority date	—
Expiry date	Feb 7, 2030

Classification

Technology area (CPC H)Electricity
CPC primaryH04M7/12
WIPO fieldTelecommunications
WIPO sectorElectrical engineering

Abstract

A distributed communication center configured to handle a plurality of communications includes a user zone, a web zone, and a network zone. The user zone includes a plurality of remote terminals that enable communication center personnel and end users to remotely interface with the distributed communication center through the web zone. The web zone includes one or more web servers configured and one or more mail servers to interface the remote terminals in the user zone with the network zone. The network zone includes one or more telephony servers and one or more application servers.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.