Eric James
12Patents
5h-index
19Co-inventors
59Inventor score
Filing activity: May 31, 2000 → Apr 19, 2018
Most-cited inventions
| Patent | Title | Area | Cited by | Status |
|---|---|---|---|---|
| US7369653B2 | Method of delivering enterprise data through a call center | Electricity | 35 | Expired |
| US6987846B1 | System and method of changing entity configuration information while automatically monitoring and displaying such information in a call center | Emerging Cross-Sectional Technologies | 16 | Expired |
| US6961419B2 | Contact center data integration with enterprise applications | Electricity | 7 | Expired |
| US6870926B2 | Method of optimizing call center resources based upon statistics | Electricity | 7 | Expired |
| US7236583B2 | System and method for optimizing call routing to an agent | Electricity | 6 | Expired |
| US10995980B2 | Cryovial storage system | Mechanical Engineering; Lighting; Heating | 4 | Active |
| US7363588B2 | GUI for organizational environment | Physics | 3 | Expired |
| US8041023B1 | System and method of using a phone to access information in a call center | Electricity | 3 | Expired |
| US7095825B2 | Multi-media transactions presentation based on user physical characteristics | Electricity | 2 | Expired |
| US8533234B2 | Custom data display | Physics | 1 | Active |
| US7460651B2 | Contact identifier for message types | Electricity | 0 | Expired |
| US8745142B2 | Method and system for publishing ACD specific data | Electricity | 0 | Active |
Source: USPTO / EPO open patent data. Inventor disambiguation is heuristic; counts are objective bibliographic measures.