Method of delivering enterprise data through a call center
US7369653B2 · kind B2 · utility
35Cited by
30References
36Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Nov 5, 2001 |
| Grant date | May 6, 2008 |
| Priority date | — |
| Expiry date | Sep 13, 2023 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/42059
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A method and apparatus are described for providing enterprise information to a client through a call center of the enterprise. The method includes the steps of detecting an identity of the client based upon call associated information received through a call connection between the client and the call center, presenting the client with a plurality of options based upon the identity of the client and presenting the client with enterprise information based upon a selected option of the plurality of options.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.