Mike Bourke
10Patents
7h-index
14Co-inventors
52Inventor score
Filing activity: Feb 22, 2006 → Jan 12, 2010
Most-cited inventions
| Patent | Title | Area | Cited by | Status |
|---|---|---|---|---|
| US8108237B2 | Systems for integrating contact center monitoring, training and scheduling | Electricity | 66 | Active |
| US7672746B1 | Systems and methods for automatic scheduling of a workforce | Physics | 27 | Active |
| US8117064B2 | Systems and methods for workforce optimization and analytics | Physics | 19 | Active |
| US7660406B2 | Systems and methods for integrating outsourcers | Physics | 11 | Active |
| US7734783B1 | Systems and methods for determining allocations for distributed multi-site contact centers | Electricity | 10 | Active |
| US8112298B2 | Systems and methods for workforce optimization | Physics | 10 | Active |
| US8463638B2 | Systems and methods for automatic scheduling of a workforce | Physics | 8 | Active |
| US7660407B2 | Systems and methods for scheduling contact center agents | Electricity | 5 | Active |
| US7826608B1 | Systems and methods for calculating workforce staffing statistics | Physics | 4 | Active |
| US8705723B2 | Systems and methods for scheduling contact center agents | Electricity | 0 | Active |
Source: USPTO / EPO open patent data. Inventor disambiguation is heuristic; counts are objective bibliographic measures.