Patrick Tendick
21Patents
6h-index
21Co-inventors
65Inventor score
Filing activity: Jul 1, 2003 → Oct 20, 2016
Most-cited inventions
| Patent | Title | Area | Cited by | Status |
|---|---|---|---|---|
| US9680995B2 | Reporting on call center data across multiple concurrent activity sources | Electricity | 17 | Active |
| US10003692B2 | System initiated dialog adjustment | Electricity | 11 | Active |
| US7734731B2 | Method and apparatus for a publish-subscribe system with third party subscription delivery | Electricity | 11 | Active |
| US7636433B2 | Timeline visualization for call center processes | Electricity | 10 | Active |
| US8495163B2 | Method and apparatus for a publish-subscribe system with templates for role-based view of subscriptions | Electricity | 9 | Active |
| US8504534B1 | Database structures and administration techniques for generalized localization of database items | Electricity | 8 | Active |
| US8516045B2 | Method and apparatus for automatic notification and response based on communication flow expressions having dynamic context | Electricity | 6 | Active |
| US9894206B2 | On-topic monitor | Electricity | 3 | Active |
| US8102974B2 | Method and apparatus for event notification based on the identity of a calling party | Electricity | 2 | Expired |
| US8311208B2 | Method for predicting call waiting times | Electricity | 1 | Active |
| US9906647B2 | Management of contact center group metrics | Electricity | 1 | Active |
| US10348895B2 | Prediction of contact center interactions | Electricity | 1 | Active |
| US10425363B2 | Social messaging hold and wait treatment systems | Electricity | 1 | Active |
| US9860380B2 | Agent rating prediction and routing | Electricity | 1 | Active |
| US8001182B2 | Method and apparatus for dynamically adjusting membership of a communication flow expression | Electricity | 0 | Active |
| US9124643B2 | Method and apparatus for a publish-subscribe system with templates for role-based view of subscriptions | Electricity | 0 | Active |
| US9876860B2 | Variable capture between applications | Electricity | 0 | Active |
| US11586954B2 | Predictive analytics and services | Physics | 0 | Active |
| US8145706B2 | Method and apparatus for automatic notification and response based on communication flow expressions having dynamic context | General | 0 | Revoked |
| US8705706B2 | Interactive flowgraph for analyzing caller utterances | Electricity | 0 | Active |
| US9609133B2 | Predictive model for abandoned calls | Electricity | 0 | Active |
Source: USPTO / EPO open patent data. Inventor disambiguation is heuristic; counts are objective bibliographic measures.