Reporting on call center data across multiple concurrent activity sources
US9680995B2 · kind B2 · utility
17Cited by
5References
20Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Mar 11, 2013 |
| Grant date | Jun 13, 2017 |
| Priority date | — |
| Expiry date | Mar 11, 2033 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/558
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
Aspects are directed towards methods including creating multiple states from at least two call center data sources; and combining at least two of the multiple states to obtain a data model, where the data model comprises an attribute related to the call center, and methods including collecting a set of call data from multiple sources, where the multiple sources comprise a management module source and at least one source not controlled by the management module, and analyzing the set of call data.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.