Method and apparatus for automatic notification and response based on communication flow expressions having dynamic context

US8145706B2 · kind B2 · utility

Assignee

• Avaya Inc. · US

Inventors

• Joann J. Ordille · South Orange, US
• John Hamilton Slye · Bound Brook, US
• Patrick Tendick · Berkeley Heights, US
• Qian Yang · Bound Brook, US

Key dates

• Filing date: Mar 17, 2005
• Grant date: Mar 27, 2012
• Expiry date: Aug 9, 2029

Classification

• Technology area (CPC —): General

Abstract

Methods and apparatus are disclosed for automatic notification and response based on communication flow expressions having dynamic context. A message is provided from a sender to at least one recipient in accordance with a communication flow having a plurality of potential paths. The communication flow is controlled by a communication flow expression having a dynamic context, wherein the communication flow expression contains at least one primitive keyword indicating how the message should be processed. The dynamic context of the communication flow expression may be established using one or more labels or a context function. A number of primitive keywords are provided that allow a communication flow expression to react to a dynamic context.