System and method for anticipating and preloading data in a customer contact center
US10033868B2 · kind B2 · utility
1Cited by
1References
20Claims
0Family size
Inventors
Key dates
| Filing date | Aug 31, 2016 |
| Grant date | Jul 24, 2018 |
| Priority date | — |
| Expiry date | Aug 31, 2036 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/556
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A method for anticipating and preloading data in a customer contact center, the method comprising: monitoring, by a processor, an interaction of an agent of the customer contact center, with an agent device, during a communication session with a customer of the customer contact center; anticipating, by the processor, data to be accessed during a communication session; pre-loading, by the processor, the data in a memory device; detecting, by the processor, a request for the data; and providing, by the processor, the data for output on the agent device in response to the request.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.