Assisting entities in responding to a request of a user
US10387888B2 · kind B2 · utility
22Cited by
28References
18Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Sep 1, 2016 |
| Grant date | Aug 20, 2019 |
| Priority date | — |
| Expiry date | Mar 18, 2037 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/5183
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A third-party service may be used to assist entities in responding to requests of users. A third-party service may receive, directly or indirectly, a request of a first user for assistance from a first entity. The third-party service may request information about the first user by sending a request to a computer of the first entity. The third-party service may use the request of the first user and the information about the first user to automatically generate a response to the request of the first user. The third-party service may then transmit, directly or indirectly, the response to the first user.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.