Electronic communication system for providing expert information and method of using same
US11178284B2 · kind B2 · utility
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2References
20Claims
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Assignee
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Key dates
| Filing date | Dec 18, 2019 |
| Grant date | Nov 16, 2021 |
| Priority date | — |
| Expiry date | Mar 10, 2040 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/404
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A method and system matching experts or potential experts with an agent request for an expert are disclosed. Exemplary systems include an expert term extraction engine, an agent term extraction engine, and a matching engine to compare agent request terms to the expert terms from the expert term extraction engine and to determine whether there is a match or a potential match between the agent request terms and the extracted expert terms.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.